Contacting Qwilr Support
Have a question? We have answers! Qwilr Support is here to help!
Qwilr Support is here Monday - Friday, 24 hours a day to help you when you need it. And we're just a click of a button away!
You'll see the Help button at the bottom right of your account. Click on it, and you'll be connected to Qwilr's awesome Support Team via email (or Chat if you're an Enterprise customer). You can also drop us a direct email at [email protected].
We're available 24 hours a day, 6 days a week, and we also offer limited coverage on weekends and holidays! Don't hesitate to reach out whenever you need assistance.
How to get your answers as quickly as possible.
The Qwilr Support Team wants to help you out as quickly as possible. We've made a short list of some info you can provide to give us a better idea of what you need. Every question is different, so you won't always need all this info, but feel free to use this as a guide.
- Email you use to log into your Qwilr Account
- What's going on? What's the problem? What are you curious about?
- If there's an issue, when did it start happening? Or has it ever worked for you before?
- What kind of computer/web browser are you using to access your Qwilr account?
- If we need to, do we have permission to log in to your account?
Or, just copy and paste this easy template below to get started:
Your account email:
Permission to access my account: Yes/No
Detailed description of the issue:
Date/time it started:
What URL were you on when it happened:
Screenshots/Screen recording:
Want to look it up yourself?
That same Help button will lead you right to our Help docs. Just a click, and selecting our Help docs tab on the popup will let you search our Help documents for the information you need.
Learning to set up your first Qwilr page? We have a doc for that.
Trying to figure out how to add a discount to a quote? We have a doc for that.
Want to change the background color of a block to a custom color? We have a doc for that!
Prefer to join a Qwilr Class?
We have On-Demand Qwilr Training sessions to help you get started! Start your On-Demand Class here.
You can also head right over to [email protected] to get the info you need and browse through our guides and video as well. If you can't find what you want, just reach out via Contact Us at the top left of the Help button menu.