Resetting your password

In this article:

• Resetting before you log in
• Resetting after you've logged in
• Password security
• Switching between Google and email login

Resetting before you log in

If you need to reset your password, you can head directly to our Password reset page. 

Or if you're on the login page, click on the Continue with email link.

From there, click the Forgot Password link.

Enter your email address, and we'll send you an email with a special link to reset your password.

The password reset link expires within an hour, so you'll want to use it quickly. 

If you're not seeing our email within a few minutes, be sure to check your spam filter and any other email filters you have set up.

If you're having trouble resetting your password (for example, because you've lost access to the email the account is under), get in touch with our team and we're glad to help.

Resetting after you've logged in

If you're already logged into your account and want to reset the password, you can do that from your account settings.

Head to the top right corner of Qwilr and click on your initials. Then choose Profile.

Scroll down to the password section. Enter your current password and then the new one.

Password security

When you reset your password, Qwilr automatically checks to see if your new password has been part of a known data breach.

We send a portion of your password securely to a service called Have I Been Pwned. They compare against their database of compromised passwords, and send us a list of possible matches. Then our system compares that list against the password you've entered. If there's a match, you'll see an error message.

Switching between Google and email login

Which login methods are available to you depends on what your account admin has enabled in Account settings → Security. If both Google and email login are enabled, you can use either interchangeably as long as the email address matches. (If you are an Account Admin, you can learn how to manage these options here: Setting login security options for your Account.)

To add a password to an account that currently only uses Google, go to your Profile (click your initials in the top right corner) and scroll down to set a password.

Once set, you can log in with either method.

If you're locked out and can't get in, use the Forgot Password link on the login page to set a password via email.

If neither option works, contact your account admin - they may have restricted login to a specific method in your team's security settings.

Need more help? Reach out to help@qwilr.com.