What Kind Of Customer Support is Available On My Plan?

Your Qwilr plan comes with Support from our Global Team.

Here's a quick guide to the support you'll enjoy

Enterprise Plan

• Our 10+ Seat Enterprise customers have an assigned Customer Success Manager to help with onboarding and implementation as well as check-in with regularly.
• Urgent issues? Our Support Team is available by email 24 hours Monday - Friday. 
• Live chat is available when our Support team is online, depending on staffing levels. 
• Our extensive Help Center is always available.
• Limited weekend support.

Business Plan

• Our Support team is available by email, 24 hours Monday - Friday.
• Our extensive Help Center is always available.
• Our AI Answers assistant can help you got to the information you need quickly.
• Limited weekend support.

Trials

• Our Support team is available by email, 24 hours Monday - Friday. We typically respond in under an hour.
• Live chat is available for trial accounts just getting started, during our business hours depending on staffing levels.
• Our extensive Help Center is always available.
• Our AI Answers assistant can help you got to the information you need quickly.

If you have any questions, feel free to reach out to the support team at help@qwilr.com.