Why can't my clients see my Splash video playing?

If you've added a video background to a Splash block, but your clients only see a static image, here are some possible causes.

  • They're viewing on a mobile device. On mobile, Qwilr automatically displays the thumbnail image of your Splash video instead of the video itself. This is because many mobile operating systems block video backgrounds to help save your client's data.
  • They have a caching browser extension. Some extensions, like Chrome's Data Saver, will block videos from playing in the background to save on data usage.

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