Managing your Qwilr subscription

Get the most out of Qwilr: expert guide to managing your plan

In this guide, you'll learn how to subscribe to one of our plans, change your plan, update payment details, view and customize your receipts, or cancel your subscription. Understanding these features will help you confidently handle all aspects of your Qwilr subscription.

Subscribing to a paid plan

Step 1. In your Qwilr trial account, head to the top right corner and click on your initials. Choose Account Settings, then choose Billing. Click the Explore Plans button.

Step 2. Now you can choose between our three plan types, Starter, Growth, and Explorer. All of the plans are based on seat count and display the monthly pricing per seat, but are charged annually.

Note: Only the Starter plan can be billed monthly by toggling the option to Monthly billing just above the Choose Starter button.

Step 3. After you've selected your plan, in the below example image we use Starter, a Configure your subscription screen will show you details, including Usage & Credits for automated and API doc creations. If you are not considering that at the time, you can leave that selected as Pay as you go and confirm your seat count, price per seat, and the total annual price on the right-hand side, then click Continue to payment.

Note: You can learn more about our API and other programmatically built page creation pricing by heading to this link: Usage & Credits

Both Growth and Scale plans have default seat minimums of 5 and 10 seats respectively, included as part of their package.

Scale plans cannot be self-served at this time and require booking a time with one of our Account Executives. If you click on the Contact Sales button under the Scale plan you will be brought to a calendar to book a call with one of our team members.

Payment methods Qwilr Accepts

Qwilr accepts the following Payment Methods:

Visa, Mastercard, American Express
For US Customers we also accept
- Apple Pay, Amazon Pay, CashApp, Link, and ACH Direct
For Australia/New Zealand Customers we accept
- Apple Pay, Google Pay, BECs Direct Debit, and PayTo
For all other regions like Europe and Asia, please review your options on the page.

Note: Stripe dynamically presents only the methods available to the customer based on their device and region.

What happens when I upgrade or downgrade my plan?

Qwilr allows for upgrading and downgrading your plan under your Billing settings. In this screen is an Explore plans button that you can click to bring up the list of plans, also marking which plan you're currently on.

On the platform, you can choose to upgrade to a Growth plan by clicking Choose Growth, where as the Scale plan requires you to contact an Account Executive.

In this example, after selecting Choose Growth, the next screen provides details on what the upgrade will add-on to your account, the baseline plan billing details (Growth and Scale plans are team plans and have a minimum number of seat requirements; in this case 5), recap your current seats and how many are being used, and denote how the billing might be affected by proration, credits, taxes, etc.

After clicking Confirm subscription update and charging the payment on file, your page will refresh to show the plan be updated successfully with all your new current details.

Some things to note:

Plans like Growth and Scale have annual billing, so when you upgrade you will set the date of your annual billing.
Any remaining term on your existing plan will be prorated and automatically applied to your initial charge, reducing the total by that proration.

Note: Different regions may have different pricing listed based on local currency and taxes and fees. The example above is in USD, however, pricing will be different from Australian based customers as they will be charged in AUD. For more information on this, check out our pricing page.

What about downgrading my plan?

You are able to downgrade your plan from within the Billing section of your Account Settings. Doing this may result in loss of key features, however, to take this action once in Billing, click on the Explore plans button and select a lower tier plan. You will then be taken to the confirmation screen:

In the above screen you can see that it will show you how many active users you have at the top right. Over on the left you'll see the features you'll lose access to; in this case we're going from Growth to Starter. You can also see the amount of Seats total on the account.

Note: Especially when downgrading from Scale to Growth, or from Growth to Starter, make sure to set your Seat count to the number of users on your account. Seats are the amount of available licenses you have vs Users being the amount of users on the account.

Once you have things set, you can click on Confirm subscription upate to make the change.

Some things to note:

Most plans are annually billed and therefore the change will not take place until the end of your billing term.
If you made a mistake with your initial plan selection, please reach out to help@qwilr.com to explain the situation to help resolve the error.

Note: For what occurs in relation to API and other programmatically generated page usage credits when upgrading and downgrading, check out our Credits and Usage help doc.

Refund policy

Refunds are not offered except as required by applicable consumer protection laws.

If you subscribe to a paid plan on a monthly basis, you'll be able to cancel your plan at any time.

If you sign up for an annual subscription, you can cancel your plan at any time, but there is no refund for unused time.

Note: Once the account is canceled, it will stay active until the end of your current billing period. After that, your account will be closed unless you reverse the cancellation, and your public page URLs will no longer work.

If you have any questions, don't hesitate to contact us at help@qwilr.com.