Billing FAQs

Learn how to subscribe to one of our plans, change your plan, view or change payment details, view and customize your receipts, or cancel your subscription

Note: These settings are available to account admins only.

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Subscribing to a paid plan

If you had a trial account and would like to subscribe to the Pro or Business plan:

Step 1. Click your initials in the top right corner of the screen. In the account Settings menu → View all settings. Then select Subscription, and click Change Plan:

Step 2. Select the subscription interval (yearly or monthly), the plan you'd like to subscribe to ( Pro or Business), and click Upgrade Now:

Step 3. Enter your debit/credit card details and click Next. After clicking Next, we'll confirm your payment details.

Once subscribed, your debit/credit card will be charged immediately, and on a regular basis (monthly or annually) until your subscription is canceled.

If you're subscribing to an Enterprise plan, please note that Enterprise is offered only on an annual basis. If you have any questions, please get in touch with our team.

If you'd like to subscribe to the Enterprise plan, the most premium and feature-packed of our plans, please get in touch.

Updating your card

To view or update the payment method for your account:

Step 1. Click your initials in the top right corner of the screen. In the account Settings menu → View all settings. 

Step 2. From there, click Subscription.

Step 3. You'll see a Payment section with your current card details. Click Update Card to update those details:

Step 4. Add your new card details and click Submit.

Refund policy

Refunds are not offered except as required by applicable consumer protection laws.

If you subscribe to a paid plan on a monthly basis, you'll be able to cancel your plan at any time, though you'll still be charged for a full month. Similarly, if you subscribe to a paid plan on an annual basis, you'll be able to cancel your plan at any time, though you'll still be charged for the full 12 months.

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